To file a claim, please follow the guidelines below.
Necessary documents needed to file a claim.
Original manufacturing / vendor invoice
Repair invoice (if applicable)
Please make sure all freight is carefully inspected upon delivery. A lack of notation on the proof of delivery regarding any incidents, can result in a decrease in carrier liability.
Notify Flock Freight as soon as possible
Concealed damage incidents need to notified within 5 days of delivery. Concealed incidents are when a damage or shortage is not noted on the Proof of delivery
For damage claims: if goods cannot be repaired, the freight and all packaging must be retained until the conclusion of the claim. Every effort will be made to handle your claim within a timely manner.
Please complete payment in order for the carrier to review the claim submission. Prorated freight charges can be claimed for to recover these charges. Once the carrier provides a claim settlement to resolve the incident, please allow a period of 1-2 weeks for processing and re-distribution of the settlement.
If you have any questions please reach out to firstname.lastname@example.org