Customer help center

You can pay your bill in one of two convenient ways:

• Online via Growfin (credit card or ACH only). Visit the Growfin FAQ for instructions and information about online payments.

• By mail via check. Send your check to:Flock Freight, Inc. 701 S Coast Hwy 101 Encinitas, CA 92024

In most cases, you should receive your invoice 3-5 business days after the load has been delivered. After shipment delivery, we obtain any necessary documentation from the carrier and promptly send the billing invoice to your company.

Flock Freight can email your invoice to up to three unique email addresses, or we can mail the invoice to a physical address.

We do not bill third parties, but we do accept payments from third parties if they include an invoice reference number and/or a quote reference number.

• You can enroll in autopay within the VersaPay platform. 
• Navigate to your payment methods, click the down arrow in the upper right corner, click Payment Methods. 
  
  • Add your credit card information 
  • Click New next to Autopay
  • Select your card

Visit https://flock-freight.growfinportal.com/login and simply enter your email address to be prompted for a one-time PIN for portal access.  Visit our Growfin FAQ page for more specific navigation instructions.

We use two top credit organizations, Dun & Bradstreet (D&B) and CreditSafe, to evaluate customer credit upon initial onboarding and make informed decisions.

To increase your credit limit, follow these steps:

1. Review Your Credit Report: Ensure your credit reports with both D&B and CreditSafe are accurate. Fix any errors or discrepancies.
2. Improve Your Credit Score: Make timely payments, reduce debt, and maintain a healthy credit utilization ratio to improve your credit score.
3. Contact your Account Manager and provide your business case for review.

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We will invoice you with Net 30 terms after your freight shipment is delivered safe and sound to its destination.

Please email our Accounts Receivable team with your new contact information at AR@flockfreight.com.

The most common reason for an account hold is an outstanding balance that’s past due. Therefore, the fastest way to remove a hold is to make an immediate payment of your past due balances via our online payment system, Growfin or VersaPay. Intent to pay, or a signed check, in most cases will not be deemed sufficient to lift a hold on an account. If your account is paid in full but remains on hold, please contact us at support@flockfreight.com so that we can investigate and resolve the issue. Alternatively, if your account is on hold because you have reached your credit limit, please reach out to your Account Manager for assistance.

That depends on which method you choose when making your payment.

• Online via Payment Portal: Instant
• ACH payments: 3-4 business days
• Mailed check: 5-10 business days

In the unfortunate event that you have a claim, Flock Freight will assist you in facilitating the process with the carrier. Claims rules and regulations are governed by federal law under the Carmack Amendment and vary based on any outside agreements in place. Typically, claims resolve within 120 days after the carrier acknowledges receipt of a claim. Resolution could include full payment of your claim, an offer to settle the claim for a lower amount, or potentially declination of your claim if the carrier finds the claim submission to be invalid. In any situation, we strive to provide you with a smooth claims submittal process and consistent communication on the status of your claim. Please visit our claims information page to learn more.

We’re very sorry that you’ve experienced an issue with your shipment. We’ll work hard to make it right.If your shipment was damaged or lost, visit our claims information page and complete the claims form. Once we’ve received your claim, a member of our claims support team will reach out to you with next steps.If you have any further questions, please reach out to claims@flockfreight.com.

Generally, extra charges occur when the carrier provides additional services during shipment that weren’t included in the original quote. This can happen for a variety of reasons. Visit our disputes information page to learn more about your additional charge(s).

When the BOL we provide isn’t used, the carrier can bill you directly for the shipment brokered by Flock Freight. If this happens, please let us know by sending an email to ar@flockfreight.com and including your invoice number and/or quote number. We’ll work with the carrier to update the paying party to Flock Freight.

Below are the most common additional charges for LTL shipments and what they mean:

• Re-weigh – When a shipment weighs more than what was quoted for or listed on the BOL.
• Re-class – When a shipment moves at a different freight class than what was quoted for or listed on the BOL.
• Residential – When an address is zoned as a residence. If your home-based business is in a residential area, it is considered a residence.
• Accessorial fees – When a shipment requires additional services that were not quoted for or listed on the BOL. Typical accessorial fees include liftgate services, notification calls, inside pickup or delivery, and more.

• Great question — and we’ll get to the bottom of it for you. We utilize automated dunning campaigns to help streamline our day to day processes. This most likely is a timing issue between your payment being received and applied to your account, and the automated notice being sent. 

• Please email ar@flockfreight.com with the following information:
  
  • Customer ID (found on the upper right hand section of any invoice or past due notice email)
  • Payment method (check/credit card/ACH/wire)
  • Date of payment submission
  • Payment amount
  • Remittance detail
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• We’ll investigate the issue and get back to you with more information.

This could happen for a few different reasons. It’s possible that there was an additional charge for a service or change in shipment details. It’s also possible the shipment was booked after the original quote expired. If neither of these scenarios are applicable to you, visit our disputes information page to learn more about filing disputes for a Flock Freight shipment.

Please visit our disputes information page to find information about the various types of additional charges and how to handle them. Feel that a charge isn’t valid? We’ll contact the carrier on your behalf to dispute the fee. When you’re ready to file a dispute, they may be filed online by utilizing our online platform Growfin, or contact us at AR@flockfreight.com.

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To add a new user to your company:

• Login to the Flock Platform
• Click the initials in the top right corner
• Select "Manage Company Profile"
• Select "Users" tile or visit this link
• Click “Add user” in the top right
• Fill in the new user information (name, email, phone, etc.)
• Hit "Save user"

The new user will receive a welcome email, inviting them to set a password and log in.

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Once logged in, the new user can run quotes, as well as order and track shipments.

Integrate your TMS with Flock.

Flock’s platform integrates natively with your transportation management system (TMS) via API or EDI, so you get instant access to our unmatched FlockDirect® rates directly where you work — saving you hours on workflow inefficiencies and thousands on shipping costs.

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Types of integrations Flock offers.

In addition to offering many native TMS integrations, we have EDI and API capabilities for most major TMS’ and custom systems.

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Native TMS integration.

Simplify and expedite a seamless integration by leveraging our pre-established connections with top TMS providers, including:

• Oracle Transportation Management (New)
• FreightPOP (New)
• 7L Freight
• Ship Primus
• Lima Technologies
• SAAS Transportation, Inc
• Logistically
• e2open (BluJay)
• Banyan Technology
• Kuebix

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API and EDI.

Not seeing your TMS? Connect to Flock via Application Programming Interface (API) or automatically exchange load and tracking information with Flock via an Electronic Data Interchange (EDI). In regards to EDI, we support:

• Connection types.
• SFTP
• FTP
• AS2
• Document types.
• 204: Load tenders
• 210: Invoicing
• 211: Bill of lading
• 214: Tracking updates
• 990: Accept/reject
• 997: Acknowledgment
• Project44 integrated apps.

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Access Flock via your 3PL – no custom connection required.We easily connect with:

• 3GTMS
• 3PL Systems
• 3T
• Aljex
• Alpega
• Amber Road by e2open
• Best Transport
• BluJay
• Carrier Logistics Inc.
• Cloud Logistics by e2open
• Elemica
• Emerge TMS
• Everoad
• Eyefreight
• Freight Bridge
• FreightFlow
• Full Circle TMS
• Gelnius
• Globis
• Infosite Tech
• Integration Point
• Logicor
• LogicBlox
• Logistically
• Manhattan
• MercuryGate
• McLeod
• MyFreightWorld
• Neurored
• Next Generation Logistics, Inc.
• Pier Bridge
• Princeton TMXFreightSolutions
• ProcessWeaver
• Propel
• QuantumEdge
• Revenova
• Rose Rocket
• Savi
• Shipwell
• Supply Pike
• TMW Suite
• Total Logistics, Inc.
• Transship
• Trans-Soft, Inc.
• Tranzact Technologie
• Trax
• TruckMate
• Turvo

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How to integrate with Flock.

Our dedicated team of integration experts will provide close support throughout the entire process to ensure a smooth, hassle-free implementation that meets your unique business needs.Typical integrations take a few weeks to configure and deploy.

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Add Flock as a carrier on your TMS.

Connect Flock to your TMS in a few simple steps:

1. Initial call: Book a call with a Flock team member, or if a current customer, talk to your account manager.
2. Kick-off meeting: Our teams meet to gather requirements and understand how you provide freight details..
3. Implementation: Our technical team assures a reliable API/EDI connection with thorough testing to validate functionality.
4. Set up complete: You’re ready to see rates, place orders, and track shipments directly in your own system.

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Set up Flock on Oracle.

Conveniently integrate Flock with Oracle in just a few simple steps:

1. Connect: Share your technical contact, and we'll reach out to gather requirements.
2. Setup: We’ll work with your technical contact to establish connection, authentication, and rating API configuration.
3. Validate: We will test API connection and functionality.
4. Launch: Go live.

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Set up Flock on e2open (BluJay).

As a pre-existing customer of e2open (BluJay), you simply need to:

1. Submit a ticket with e2open (BluJay) to add Flock Freight as a carrier partner.
2. Notify your Flock representative of your action so we can enable a smooth connection.

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From there, it only takes a few minutes to get set up and begin receiving our real-time rates in the Carrier Shop. Use SCAC code: FLOK.

To book (or order) a freight shipment:

• Login to the Flock Platform if you’ve already registered with us, or visit the account sign-up page to easily request that a sales representative open an account for you.
• Input your freight shipment details on the “Request Quote” page and click “Submit” to receive an instant quote.
• Choose between our three shipping options: FlockDirect, standard LTL, or truckload.
• Once you’ve chosen a shipping method, click “Accept” to book your shipment. You’re ready to go!

Flock enables you to quickly access the best quotes for your loads. Learn more about the two ways to get a freight quote in Flock’s platform.

What you’ll need:

• Flock Freight account
• understanding of Flock’s shipping options

Flock Freight account.If you’re already registered, log in to the Flock Platform. If not, get ad with a sales representative to have them open an account for you. Flock allows you to integrate your own transportation management system (TMS) via API and EDI integrations:

• Rating API enables you to get instant rates in your own TMS
• EDI connections enable load tendering, tracking, and invoicing

Learn more about our integrations here. Flock’s shipping options.When you request a freight quote, Flock gives you multiple shipping options. Understanding the difference between options will help you select the best freight quote.

• FlockDirect®: Flock Freight’s tech-driven freight shipping offering that utilizes shared truckloads (STL) to pool available shipments — saving shippers up to 20% and optimizing routes to reduce CO2e emissions by up to 40%. While ideal for freight in the 10-40 linear feet range (4-20 standard size pallets), FlockDirect is available for any shipment size.
• Standard: Selecting ‘Standard’ means we’ll move your freight using the mode best suited to its size and weight specifications.
• Less than truckload (LTL) is ideal for shipments that won’t fill an entire truck (between one to six pallets or less than 10 linear feet), aren’t subject to timely delivery appointments, and aren’t fragile. When you book standard LTL with Flock, there’s always the opportunity that you’ll receive a free upgrade to our terminal-free FlockDirect® service.  
• Volume less than truckload (VLTL) is ideal for loads that are 10-28 linear feet and serviced by LTL carriers. Similarly, partial truckload (PTL) or shipping consolidation combines multiple shipments into one full truckload.
• Full Truckload or truckload (TL): Because TL reserves an entire trailer for your shipment, it is ideal for loads that are more than 40 linear feet.

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Request an instant quote.

Flock’s platform gives two options to get a quote:

• Quick: fill in all the details on a single page
• Guided: build your quote one step at a time with help along the way

Start a new quote.Once you’ve logged in:

1. Navigate to the ‘Request Quote’ page.
2. Enter your pickup date and pickup & delivery location information.
3. Enter your shipment item details.
4. For varying packaging types or pallet dimensions, click ‘Add Shipment Item’ and repeat the process above.
5. Select needed additional services.
6. Choose the allowed vehicle types.
7. Add the number of load bars or straps if needed, or leave blank.
8. Select your pickup and delivery services.
9. Add or decline additional insurance.
10. Click ‘Generate my quote’ to instantly see rates.

Request a quote now. If you don’t have a Flock account, book a demo with a sales representative to have them open one account for you. Copy a previous quote to avoid manually re-entering information. Start a new quote faster by copying information from a past quote. Simply:

1. Visit the homepage to see your most relevant quotes.
2. Click the ‘copy’ icon on the right-hand side of a recent quote to automatically add its shipment details to your new quote.

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Watch: Shipping with Flock’s Platform

Shipping with Flock's Platform from Flock Freight on Vimeo.

When we have more lead time, our costs lower and we can pass those savings right on to you! But don’t worry — if you have a last-minute shipment and need a same-day pickup, your freight quote will still be at a low rate. Planning ahead simply means that we can give you an even better freight quote. Here’s how our prices change based on pickup day:

• Same-day pickup: Low Price
• Next-day pickup: Lower Price
• 2 or more days out: Lowest Price

Flock Freight gives you two options for shipping your freight: FlockDirect and Standard LTL. Each shipping method comes with different costs, transit times, and perks (such as insurance at no-added cost). Here’s a breakdown of your options:

• FlockDirect: FlockDirect is our carbon neutral shared truckload (STL) shipping option. Flock Freight is the only logistics provider able to guarantee STL shipping at the point of sale. Perks include hubless transit, no LTL accessorial fees, zero carbon footprint, up to $100,000 insurance coverage, and more!
• Standard LTL: This is our basic LTL shipping offering. We include all the perks of shipping with Flock Freight, such as pre-made freight documentation (BOL, POD, Invoice) and access to our outstanding customer support teams. Shipments that move LTL will typically travel through the hub-and-spoke network.

We offer truckload shipping as well — and we discount contracted rates when freight doesn't fill a whole trailer. Learn more about discounted TL shipping at our Instant Prebate page!

Flock Freight specializes in shipping business-to-business freight across the continental United States. We currently ship LTL, TL, partial, and volume loads for thousands of businesses. This map shows Flock Freight’s primary shipping lanes where you can get FlockDirect at our most competitive rates!

The Flock Platform uses sophisticated algorithms to move your freight shipment on a truck in the Flock Carrier Network. After you submit the details of your shipment in the Flock Platform, we match your freight with a reliable carrier on the shipping lane you need. We screen, vet, and routinely audit our carrier partners to ensure we consistently provide the best possible service to our customers.

Freight class is determined by your shipment’s weight, length, height, density, ease of handling, value, and liability for things like theft, damage, and breakability. To easily determine the freight class of your shipment, please refer to our Freight Class Chart.

When booking a shipment in the Flock Platform, you will have the option to enter the receiver’s email address so they can track an inbound shipment. Flock Freight will send an email notification to the receiver as soon as the carrier picks up the shipment. Inside the notification email, receivers can click the ‘View and Track Shipment’ button to navigate to a receiver tracking page. There, the receiver will have limited, read-only access to the shipment details and tracking information. Receivers can continue to check this link throughout the shipment’s journey for delivery status updates.

Easily monitor your shipments, from order confirmation all the way to delivery in Flock’s platform.

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Track your order.

Monitor your shipment from order confirmation all the way to delivery.To see the status of your order:

1. Log in to the Flock platform. If you’re not registered, visit the account sign-up page to have a sales representative  open an account for you.
2. Go to the Active Shipments page.
3. Click on the shipment you’re wanting to track, or enter the PO or reference number in the search bar.

TIP: Want faster, more reliable deliveries? Book shared truckload (STL) via Flock’s tech-driven shipping service FlockDirect®, which eliminates transloading and optimizes routes for a more efficient, fast, and sustainable way to ship.

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Share tracking information with your receiver.

When you book a shipment in the Flock platform, there are two ways to share tracking details with your recipient. Share During Booking.

1. While booking, enter the receiver’s email address.
2. Your receiver gets an email notification once your shipment is picked up.
3. In the email, your receiver will click the View and Track Shipment button to navigate to the receiver tracking page, where they’ll see limited, read-only shipment details and tracking information.
4. The receiver can continue to check this link throughout the shipment’s journey for delivery status updates.

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Share After Booking.

1. Go to Active Shipments.
2. Click on the shipment you want to track.
3. Click the Share tracking button.
4. Copy the tracking link and send it to the person who needs to track the shipment.

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Understand your tracking status.

Learn the meaning of all status updates.

• Ordered: Confirmation that you have placed your order and agreed that Flock will move your shipment

• Dispatched: A Carrier has agreed to move your shipment and dispatched a truck to your pick-up location

• At Pickup: Your shipment is at the pickup location waiting to be loaded and taken to its destination

• Picked Up: Your shipment has been successfully picked up from the designated location

• In Transit: Indicates the last known location of your shipment (city and state), allowing you to track its progress from pick-up to delivery

• At Delivery: The carrier has arrived at the delivery location.

• Delivered: The carrier has reached the final destination, and your shipment was successfully unloaded

Log in to Flock now to track your shipments.

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Download proof of delivery (POD) documents.

To download your PODs for your shipments at any time, without the help of a rep:

1. Go to the Order, Active Shipments, or Quote History page.
2. Click the Download POD button.

TIP: We’ll send you an email when your POD is ready. To get these emails, subscribe to Order Status emails in Settings.