Payment Portal FAQ
General FAQ
We partner with two services to support invoicing, payments and other billing management features.
Use Growfin to:
- Pay individual invoices
- View invoices
- Download statements
- Enter disputes
Use VersaPay to:
- Pay multiple invoices with single transaction
- Store payment methods
- Setup autopay
- Shortpay an invoice
Contact ar@flockfreight.com and we will add your contact information to the account in order to gain access.
Flock accepts Visa, Mastercard, and AMEX
No, there are no additional fees associated with processing payment via credit card.
Growfin FAQ
Visit https://flock-freight.growfinportal.com/login and simply enter your email address to be prompted for a one-time PIN for portal access.
Option 1: Click the red PDF Icon and then click the orange Pay Now button.
Option 2: To show your Payment URL link, click the Organize Columns button on the far right of the screen and select Payment URL. You can move columns up/down to your preference. You will need to copy and paste this link into a new window.
To view an invoice simply click the PDF icon, the invoice will slide out in the PDF viewer.
You may download your full customer statement to PDF, CSV or Excel. Simply click the “Statement” button then “Download” and choose your preferred method.
Within your customer profile, you will be able to see your existing credit line, available credit line and the credit source.
Under the Invoices tab, click “Closed” to see all of your historical invoices..
Under the Payments tab see all historical payments and how these have been applied.
Contacts are managed via your Profile page. Under “My Contacts” click the ‘+ Contact’ icon. Enter the new contact information details.
In order to remove a contact from your account profile, email ar@flockfreight.com and our team will take care of it for you.
Located within your account Profile, your designated Accounts Receivable Representative and Account Manager will be listed.
- Click "Raise Dispute"
- Add Invoices - Select the invoice in question
- Click the “Refer to a Line Item”
- Select Line Item of the Invoice
- Dispute Type - Choose best fit from List of Values
- Title - Brief issue
- Description - Provide a detailed reason of why the charge is not valid
- To add attachments, click “Upload File”
- You may add supporting documentation here. This is required for LTL accessorial disputes.
Disputes are easily visible on the invoices tab by viewing the “Invoice Status”. Dispute details can be viewed by navigating to the “Disputes” tab, and selecting the dispute title in question.
VersaPay FAQ
Go to: https://secure.versapay.com/payables/flockfreightinc/login
- Click Create an Account
- Enter your email address
- Accept the T&C
- Click Complete
- Click Add your password now
- Select Security Questions 1 & 2
- Click Complete Sign up
Email ar@flockfreight.com and we will initiate a custom invitation for you to accept. The email will come from no-reply@versapay.com, once the invitation is accepted, you will be able to set up your password for future use.
Email ar@flockfreight.com and our team will initiate an invitation from no-reply@versapay.com, once the invitation is accepted, you will be able to accept all customers that also have your email address linked for single sign-on access.
At the top of the screen you will click Switch Account, then select the customer from the list of options.
Use the Forgot Password feature on the main page.
Copy the payment URL for the invoice(s) you would like to pay and open in a new window. Enter your credit card or bank account information and click Pay.
Yes! Please visit https://secure.versapay.com/payables/flockfreightinc/login
This link is located within your Profile in the Growfin platform
Yes, you will need to become an Active User by creating a username and password within our secure VersaPay platform you will be able to manage and maintain your payment methods.
See: How can I manage my saved payment methods?
Click the arrow next to your name on the top right corner. Click Payment Methods. Here you will be able to manage adding bank accounts, and/or credit card methods.
To add a bank account, click Add Bank Account, complete the required fields, agree to the terms and conditions and click the Add Bank Account button.
To add a credit card, click Add Card, complete the required fields, agree to the terms and conditions and click the Add Bank Account button.
Navigate to your payment methods, click the down arrow in the upper right corner, click Payment Methods.
- Add your credit card information
- Click New next to Autopay
- Select your card
- Agree to enrollment
Autopay will always charge you upon invoice due date.
Warning: AutoPay will only be attempted once for a given invoice. If there is a
payment failure, then that invoice is no longer eligible for AutoPay and must be
manually paid. This is to prevent things like repeated fees when a payment fails due
to NSF.
Ensure you are signed in as an Active User within VersaPay https://secure.versapay.com/payables/flockfreightinc/login". On the main page under invoices, click the checkboxes and click Pay. Choose to review your payment, or click Payment Card or Bank Account.
You may elect to save your payment method for future use.
Yes, within the VersaPay platform you will be able to search for a specific invoice or by your PO number.
- Select the Invoices to be paid, click Pay.
- A new screen will appear, in the Payment column, adjust the amount to pay.
- Enter a note
- Click Continue
- Complete Payment
Note: All short-payments require a note as to why the invoice is being shortpaid.
