RESOURCES

Freight tracking

Scenario 1

I have an account, but don't know how to track my shipments.

Log in and track your shipment
#1

Log in

Log into the Flock Platform and find the shipment you want to track in your Quote History.
#2

Go to "Tracking"

Click on the Tracking tab just to the right of the Order Details tab.
#3

Follow your shipment

Follow your shipment from the time you confirmed your order to its delivery at its final destination.
Scenario 2

My company ships with Flock, but I don't have a log in.

#1

Inform

Inform someone in your organization that you know has access to the Flock platform that you'd like to be added as a user.
#2

Direct

Direct that person to this page for instructions on how to invite you to the platform.
#3

Log in and track

Once the invite is initiated, you will receive an email. Follow the instructions to set up your password and log in. Once logged in, click on the Tracking tab just to the right of the Order Details tab.
Scenario 3

I need to give my receivers the ability to track inbound freight.

#1

When booking a shipment in the Flock Platform, simply enter in your Receiver’s email address.

#2

Once your shipment is picked up, an email notification will be sent to your Receiver.

#3

Upon opening the notification email, your receiver can navigate to the receiver tracking page by clicking the View and Track Shipment button.

$4

Your receiver will have limited, read-only access to the Shipment Details and Tracking information.

Tracking glossary

#1

Estimated Delivery.

Estimated delivery of your freight shipment based on scheduled pick up date and distance to final destination. This is not a guaranteed delivery date, just the best estimate based on standard transit time.
#2

Ordered.

You confirmed your order and agreed Flock Freight will move your shipment.
#3

Dispatched.

A Carrier agreed to move your shipment and dispatched a truck to your pickup location.
$4

Picked Up.

Your shipment was successfully picked up from the designated pickup location.
#5

In Transit.

Indicates the city and state of the last known location, allowing you to see the progress of your shipment from pickup to delivery location.
#6

Out for Delivery.

Your shipment is out for delivery and will be delivered that day.
#7

Delivered

The LTL carriers reached the final destination and your shipment was successfully unloaded.