If you see an additional charge on your invoice for the limited access or a residential fee for your pickup/delivery location, it’s due to the additional services needed to complete your shipment.

When submitting your quote, the location type you originally selected was not subject to additional fees. According to your carriers rule tariff, your actual pickup or delivery location is considered a limited access location which requires an additional charge. Please be sure to select the most specific location type when running a quote in the Flock Platform.

Limited access refers to certain types of geographic locations such as schools, military bases, churches, etc. Your limited access location type options are available to select when running a quote in the Flock Platform.

If you feel that the residential or limited access charge was incorrect after researching the location and the carrier rules tariff, please complete our Disputes Form.