If you are being billed an extra charge for inside pickup or delivery, it means somebody signed for this service on your BOL or delivery receipt. The carrier has invoiced us an extra amount for services that were rendered and required to complete your shipment.

When receiving your quote, you probably did not choose inside service. Per your carrier’s (rules) tariff, inside service refers to any time the driver must maneuver the freight across a threshold via pallet jack, as opposed to simply dropping the freight at the rear of the truck.

If, after researching the circumstances of the pickup or delivery, you feel the inside fee is incorrect, please fill out our Disputes Form for the shipment in question. If the reasoning isn’t at odds with the carrier’s rules tariff, and it is not marked on the proof of delivery, Flock Freight will dispute the invoice with the carrier on your behalf. Please keep in mind that if inside service is signed and notated on the Proof of Delivery, by the shipper or consignee, it’s near impossible to have the charge removed.