Home - Carrier Help Center

Carrier Help Center

Automated Tracking
Automated Tracking
Carrier Support
Carrier Support
Payment
Payment
Running Loads
Running Loads
Signing Up
Signing Up
Using our Online Platform
Using our Online Platform

Automated Tracking

How does automated tracking work when I’m using a smartphone?
How does automated tracking work if I’m using an ELD?
Do I need an ELD to enroll in auto-tracking?
How does Flock Freight keep my data and privacy secure?
What happens if I don’t enroll in auto-tracking?
Why is automated tracking better for my business?
How does Flock Freight offer automated load tracking?
How can I enroll in automated load tracking?

Carrier Support

How do I reach my Carrier Representative?
How do I contact carrier support for general inquiries or matters regarding a live load?

Payment

Who do I contact with payment questions?
How do I sign up for TriumphPay?
How do I get paid?
How do I request reimbursement for detention fees?
How do I request reimbursement for lumper fees?
I’m unable to pay for the lumper fee. Can Flock Freight help me pay for lumper fees?
When should I expect payment?
Does Flock Freight offer Quickpay?

Running Loads

Do I need a separate Proof Of Delivery (POD) for each delivery on a multi-stop load?
How do I send my documents to Flock Freight (POD, invoices, rate cons, remit-to documentation, etc.)?
How do I get my rate con?

Signing Up

What carrier equipment types does Flock accept?
What types of loads does Flock offer?
Can I create an account with multiple dispatchers?
What does it take to join Flock Freight’s carrier network?
How do I sign up to move loads for Flock Freight?
What happens after I’m approved to move loads for Flock Freight?

Using our Online Platform

Book Now

Which carriers can Book Now?
How do I instantly claim a load using Book Now?

Load Search

How do I search for loads?
How can I receive loads directly to my inbox?

Online Bidding

How do I bid on loads in the Flock Freight online platform?
After I place a bid, what’s the turnaround time for Flock Freight to respond to my offer?
How many times can I bid?
Can I change my bid?
Will Flock Freight inform me when my bid is received?
What happens if a load I bid on was awarded to someone else?
Who should I contact if I have a question or issue with online bidding and booking?
Which carriers can bid on loads?

Your Account

Can I add more than one user to my account?
How can I set my password?
Why can’t I reset my password?
I already set a password. Why am I not receiving a password reset email?
What is the Primary Dispatcher Contact?
How do I log into Flock Freight’s online platform?
How do I update my profile and contact information?