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Business Applications Analyst - Salesforce Administrator

San Diego, CA

What drives you? Maybe you want to make the world a better place. Maybe you want to advance your career and work with the brightest minds in freight technology. Maybe you want to tackle new, exciting challenges while disrupting an industry. If this sounds like you, you’ve come to the right place.

While we're talking about your role in disruption, let's talk about disrupting job search norms. For example, one study found that men applied to jobs for which they met 60% of the criteria, whereas women applied only when they met ALL of the criteria. Here at Flock Freight, we're interested in your inherent abilities, not just the skills you bring from your last role - if you think you have what it takes to succeed in the role but don't check every box, please still get in touch. We'd love to start a conversation with you.

Flock Freight is proud to sponsor H1-B transfers and sponsorship for OPT candidates for certain positions. Please ask your recruiter if your role qualifies! 

Interviewing is a two-way street, so let’s get to know each other. Here’s a little about us:

  • We’re a unicorn. Following our recent Series D funding round, our valuation has surpassed $1 billion
  • We’re growing fast — like, speed-of-light fast. In the past year, we’ve tripled our workforce and added thousands of square feet in Encinitas and Chicago
  • We’ve got support. Our investors include SoftBank, Susquehanna, Eden Capital, Volvo Group Venture Capital, SignalFire, GLP Capital Partners, and GV (formerly Google Ventures)
  • Efficiency is in our DNA. Our mission is to reinvent North America’s $2 trillion freight industry by relentlessly eliminating waste and inefficiency
  • Algorithms drive our sustainable shared truckload solution. Behind our carbon neutral shared truckload service is world-class tech (and a lot of sweat)
  • We’re taking names. Find us on the CNBC Disruptor 50, SDCE 100, SDBJ Diversity & Social Responsibility, and Fast Company World Changing Ideas lists
  • We walk the walk. We make a positive impact in everything we do; our B Corporation certification is proof. We were the first B Corp in our industry 
  • We offer a hybrid work environment, and we are intentional about doing it right. Knowing you have a life outside of work, we won’t ask you to do your job from the office five days a week

About the Role:

The successful candidate will have a record of success in rolling out new processes, improving processes, ensuring adoption using the Salesforce platform and maintaining a scalable Salesforce environment. The administrator will work closely with internal stakeholders throughout the organization to help identify, understand, develop and deploy new business processes related to the Salesforce platform. The Salesforce Administrator will also be responsible for executing on the day-to-day configuration, support, maintenance and improvement of Salesforce.

Responsibilities:

  • Upgrade and configure Salesforce systems for optimized integration and ensuring optimal performance of Salesforce systems and products
  • Maintain the Salesforce environment and integrations within the business application ecosystem
  • Work with all internal teams to establish suitable processes to support activities related to the Salesforce platform
  • Consult with key business stakeholders to ascertain and document business requirements
  • Evaluate new Salesforce tools, capabilities, updates and releases to determine functionality requirements and provide detailed information on how changes will apply to all affected departments and users
  • Coordinate the evaluation, scope management and completion of new Salesforce requests from inception through closure
  • Provide data mapping and translations for new integrations
  • Proactively identify and provide a solution to business pain points and/or inefficiencies
  • Assist in developing training materials and assist in providing training and support on new functionality to new and existing Salesforce users
  • Serve as primary system administrator for the Salesforce environment and handle all basic administrative functions including but not limited to user account maintenance, roles, profiles, groups, reports, dashboards, workflows and other routine tasks
  • Manage all migration of data into Salesforce, including the import of leads, contacts, and other data
  • Maintain database integrity and accuracy including cleansing and duplicate record management

Qualifications:

  • Strong understanding of Salesforce best practices and functionality
  • Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems and processes
  • Ability to partner with key business stakeholders to determine and document business requirements.
  • Ability to communicate complex topics in simple, succinct terms
  • Excellent project management skills and a positive attitude
  • Proficient at identifying opportunities for process improvements to increase efficiencies
  • Proven ability to design and implement new processes and facilitate user adoption
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills and the ability to communicate effectively at all levels of the organization
  • Committed to data quality and high standard for accuracy
  • Ability to work independently and be self-motivated
  • Ability to maintain confidentiality of information regarding company financial and other information
  • Salesforce Certified Administrator or Salesforce Certified Advanced Administrator
  • Minimum two years of experience as a Salesforce administrator
  • Extensive experience designing and building Salesforce Sales Cloud
  • Experience with marketing automation tools, e.g. Marketo, Pardot, Hubspot required
  • Efficient in using automation tools such as Process Builder, Workflow rules, Validation rules
  • Experience in Salesforce Lightning
  • Experience maintaining multiple Salesforce AppExchange managed packages as well as successful integrations of applications with Salesforce.
  • Experience consulting with stakeholders to determine and document business requirements
  • Experience in performing Salesforce upgrades and ensuring successful integration.
  • Experience in creating Salesforce profiles, allocating roles, and managing access.
  • Knowledge of importing sales data and generating Salesforce reports.
  • Previous experience working in an agile environment preferred
  • Experience in implementation, training and documentation preferred
  • Salesforce Sales Cloud Consultant Certification (preferred but not required)
  • Bachelor's Degree required, preferred in Computer Science or related field

What’s in it for you?

  • Unlimited paid time off: Take the time you need to recharge, stay healthy, and do your best work
  • Ownership: As a thank-you for your dedication, we’ll give you the chance to build equity at Flock Freight with stock options
  • Retirement plan: Plan for your future with a 401(k) account, which includes sustainable investing options
  • Insurance: Health, dental, vision, and life insurance with HMO, PPO, and premium PPO options — plus an elective flexible spending account
  • HealthiestYou: Connect with a doctor virtually — 24 hours a day, 365 days a year
  • Commuter benefits: Save on commuting costs with our commuter benefit fund and reimbursements for low-emission transportation purchases.
  • Paid parental leave: Take up to eight weeks of paid parental or paid pregnancy disability leave — we’ll coordinate any extra state or insurance benefits for you!
  • Fun stuff: Cold brew and kombucha on tap, intramural sports, surf club, free lunches — need we say more?

We’re changing how freight moves for the better, and are having fun doing it. You with us? Visit flockfreight.com/careers to join the Flock.

Committed to creating an environment that’s fair and inclusive, Flock Freight fills open positions based on qualifications, merit, and business need. We value the skills of people from various backgrounds and are proud to hire, promote, and retain talent from a diverse candidate pool. Diverse perspectives are central to innovation at Flock Freight and make our team better.

Flock Freight has zero tolerance for behavior that negatively impacts marginalized groups, including women, people of color, veterans, immigrants, people with disabilities, and members of the LGBTQIA+ community. We invite people of all identities to join the Flock! 

To ensure safety for all of our employees, Flock Freight's offices are fully vaccinated worksites. If you are local to either our San Diego or Chicago office, please know that we will require proof of vaccination to work at these sites. This vaccination policy applies to all Flock Freight offices and sponsored work events.

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We look for Flockers who...

Thrive in a fast-paced, highly collaborative environment
Look to be a part of something bigger than themselves
Enjoy meaningful work and strive to make our world a better place
Come up with clever solutions to difficult problems
Bring a balance of grit and fun to their teams

Benefits

Unlimited paid time off (PTO)

Flock Freight promotes a healthy work-life balance

Insurance

Health, dental, vision, and life insurance with HMO, PPO, and premium PPO options

Ownership

All of our employees receive stock options

Retirement plan

401(k) with sustainable investing options

Flexible spending account (FSA)

Medical

HealthiestYou

Talk to a doctor or therapist wherever, whenever

Commuter benefits

Receive additional commuter funds and pre-taxed dollars to pay for eligible work-related transit

Transportation reimbursement

All employees receive a one-time $150 reimbursement for any non or low-emission mode of transportation

Electric car reimbursement

All employees receive a one-time $500 reimbursement when purchasing an electric vehicle

Paid parental leave

Up to 100% salary for 8 weeks that can be taken intermittently during your child’s first year

Paid pregnancy disability leave

Up to 100% salary for 8 weeks that can be combined with paid parental leave for up to 16 weeks total of leave

Equitable abortion access

100% of travel expenses covered for any employee, spouse, partner or dependent plus one support person, who needs to travel to access care if they live in a state that prohibits such care

Technology reimbursement

All employees receive a non-taxable reimbursement to cover a portion of the cost of your cell phone and internet

Office perks

Cold brew and kombucha on tap, intramural sports teams, surf club, free lunches, and more.

Our philosophy

Our employees are part of the Flock family. We support our family by providing many paths for growth and empowering people to better themselves through professional development, emotional support, and personal health.

Flock Freight takes our commitment to employees a step further by implementing people-focused initiatives that align with our values as a B Corporation. As a B Corp, we have an obligation to uphold the highest standards for several impact areas: sustainability, philanthropy, diversity, and employee wellness.