We do not bill third parties, but we do accept payments from third parties if they include an invoice reference number and/or a quote reference number.
Yes! When clients make online payments via YayPay (credit card or ACH only), YayPay allows autopay options such as “Pay on invoice date” or “Pay on invoice due date.” Simply visit YayPay to set up your automatic payment preferences.
You can pay your bill in one of two convenient ways:
- Online via YayPay (credit card or ACH only)
- Visit our billing page for instructions and information about online payments.
- By mail via check
- Send your check to:
Flock Freight, Inc.
Dept LA 24808
Pasadena, CA 91185-4808
- Send your check to:
We require that customers complete credit applications during onboarding, which is when we determine credit limits. To request a credit limit increase, simply download and complete the credit application form and email it to email@example.com. We’ll review your application and get back to you promptly! Alternatively, if your account shows that you have surpassed your credit limit, please reach out to your Account Manager for assistance.
Please email our billing team with your new contact information at firstname.lastname@example.org.
That depends on which method you choose when making your payment.
- Online via YayPay:
- Credit card payments: 1-3 business days
- ACH payments: 5-7 business days
- Mailed check: 5-10 business days
Flock Freight can email your invoice to up to three unique email addresses, or we can mail the invoice to a physical address.
The most common reason for an account hold is a past-due outstanding balance. Therefore, the fastest way to remove a hold is to make an immediate payment of your past-due balances via our online payment system (YayPay). Intent to pay, or a signed check, is not sufficient to lift an account hold in most cases.
If your account is paid in full but remains on hold, please contact us at email@example.com so that we can investigate and resolve the issue.
Alternatively, if your account is on hold because you have reached your credit limit, please reach out to your Account Manager for assistance.
We will invoice you with Net 30 terms after the carrier has delivered your freight shipment safe and sound to its destination.
In most cases, you should receive your invoice 3-5 business days after the load has been delivered. After delivery, Flock Freight will obtain any necessary documentation from the carrier and promptly send the billing invoice to your company.
Yes. In order to be paid for servicing a multi-stop load, you must provide a Proof of Delivery (POD) from each delivery location. It is not sufficient to only provide a POD from the final delivery location.
Yes. The following Quickpay options are available:
- Net 15 days with 2% deduction
- Net 7 days with 3% deduction
- Net 3 days with 4% deduction
Our support lines are open 24 hours from 4:00 AM PST Monday – 4:00 AM PST Saturday. To contact carrier support, you may:
- Call (855) 744-7585
- Email firstname.lastname@example.org
Thank you for your hard work! We offer several payment options for carriers to choose from. First, please visit RMIS to register for payment with Flock Freight. When registering on RMIS, you may submit your bank information to receive payments via ACH direct deposit. You can choose to get paid via 30-day pay (without deductions) or Quickpay (with deductions). For details regarding payments via paper check, please email email@example.com.
After choosing your preferred payment method on RMIS, you won’t be able to make changes via the RMIS website. Please contact firstname.lastname@example.org if you’d like to change your payment preferences.
First, please notify your carrier representative at the time detention occurs to inform them that you are entering detention. In order to be reimbursed, we require that in and out times are recorded on the POD and that you send us the POD within 48 hours of load delivery for verification.
Please notify email@example.com if you’re seeking reimbursement for detention fees.
You must submit a receipt within 48 hours of load delivery in order to be reimbursed for any lumper fees incurred while servicing a Flock Freight load. Please send receipts to firstname.lastname@example.org for processing.
Additionally, please notify email@example.com when you’re seeking reimbursement for lumper fees.
Please submit documentation to firstname.lastname@example.org. Be sure to include your business name, MC number, and a description of the documents in the subject line.
Yes. Contact our carrier support team via phone at (855) 744-7585 or email email@example.com with the following information ready:
- Lumper company name
- Lumper amount
- Load number
Flock Freight can provide an instant Comchek to pay for a lumper fee.
Flock Freight’s standard payment terms are net 30 days from the invoice date. The following Quickpay options are also available:
- Net 15 days with 2% deduction
- Net 7 days with 3% deduction
- Net 3 days with 4% deduction
We’re very sorry that you’ve experienced an issue with your shipment. We’ll work hard to make it right.
If your shipment was damaged or lost, visit our claims information page and complete the claims form. Once we’ve received your claim, a member of our claims support team will reach out to you with next steps.
If you have any further questions, please reach out to firstname.lastname@example.org.
In the unfortunate event that you have a claim, Flock Freight will assist you in facilitating the process with the carrier. Claims rules and regulations are governed by federal law under the Carmack Amendment and vary based on any outside agreements in place. Typically, claims resolve within 120 days after the carrier acknowledges receipt of a claim.
Resolution could include full payment of your claim, an offer to settle the claim for a lower amount, or potentially declination of your claim if the carrier finds the claim submission to be invalid. In any situation, we strive to provide you with a smooth claims submittal process and consistent communication on the status of your claim. Please visit our claims information page to learn more.
Please visit our disputes information page to find information about the various types of additional charges and how to handle them.
Feel that a charge isn’t valid? We’ll contact the carrier on your behalf to dispute the fee. When you’re ready to file a dispute, fill out the disputes form on our disputes information page to get started.
Great question — and we’ll get to the bottom of it for you. Please email email@example.com with the following information:
- Customer ID (found on the upper right-hand section of any invoice or past-due notice email)
- Payment method (check/credit card/ACH/wire)
- Date of payment submission
- Reference number
- Payment amount
- Remittance detail
We’ll investigate the issue and get back to you with more information
Below are the most common additional charges for LTL shipments and what they mean:
- Re-weigh – When a shipment weighs more than what was quoted for or listed on the BOL.
- Re-class – When a shipment moves at a different freight class than what was quoted for or listed on the BOL.
- Residential – When an address is zoned as a residence. If your home-based business is in a residential area, it is considered a residence.
- Accessorial fees – When a shipment requires additional services that were not quoted for or listed on the BOL. Typical accessorial fees include liftgate services, notification calls, inside pickup or delivery, and more.
This could happen for a few different reasons. It’s possible that there was an additional charge for a service or change in shipment details. It’s also possible the shipment was booked after the original quote expired. If neither of these scenarios are applicable to you, visit our disputes information page to learn more about filing disputes for a Flock Freight shipment.
When the BOL we provide isn’t used, the carrier can bill you directly for the shipment brokered by Flock Freight. If this happens, please let us know by sending an email to firstname.lastname@example.org and including your invoice number and/or quote number. We’ll work with the carrier to update the paying party to Flock Freight.
To book (or order) a freight shipment:
- Login to the Flock Freight Platform if you’ve already registered with us, or visit the account sign-up page to easily request that a sales representative open an account for you.
- Input your freight shipment details on the “Request Quote” page and click “Submit” to receive an instant quote.
- Choose between two shipping options: FlockDirect or Standard LTL.
- Once you’ve chosen a shipping method, click “Accept” to book your shipment. It’s that easy!
Freight class is determined by your shipment’s weight, length, height, density, ease of handling, value, and liability for things like theft, damage, and breakability. To easily determine the freight class of your shipment, please refer to our Freight Class Chart.
Login to the Flock Freight Platform if you’ve already registered with us, or visit the account sign-up page to easily request that a sales representative open an account for you. Once you’ve logged in, enter the details of your freight shipment on the “Request Quote” page and click “Submit”. It’s that easy!
The Flock Platform uses sophisticated algorithms to move your freight shipment on a truck in the Flock Carrier Network. After you submit the details of your shipment in the Flock Platform, we match your freight with a reliable carrier on the shipping lane you need. We screen, vet, and routinely audit our carrier partners to ensure we consistently provide the best possible service to our customers.
When we have more lead time, our costs lower and we can pass those savings right on to you! But don’t worry — if you have a last-minute shipment and need a same-day pickup, your freight quote will still be at a low rate. Planning ahead simply means that we can give you an even better freight quote.
Here’s how our prices change based on pickup day:
- Same-day pickup: Low Price
- Next-day pickup: Lower Price
- 2 or more days out: Lowest Price
Flock Freight specializes in shipping business-to-business freight across the continental United States. We currently ship LTL, TL, partial, and volume loads for thousands of businesses. This map shows Flock Freight’s primary shipping lanes where you can get FlockDirect, our shared truckload service, at our most competitive rates!
Flock Freight gives you two options for shipping your freight: FlockDirect and Standard LTL. Each shipping method comes with different costs, transit times, and perks (such as insurance at no-added cost). Here’s a breakdown of your options:
- FlockDirect: FlockDirect is our premier shared truckload (STL) shipping option. Flock Freight is the only logistics provider able to guarantee STL shipping at the point of sale. Perks include hubless transit, no LTL accessorial fees, reduced carbon footprint, up to $100k insurance, and more!
- Standard: This is our basic LTL shipping offering. We include all the perks of shipping with Flock Freight, such as pre-made freight documentation (BOL, POD, invoice) and access to our outstanding customer support teams. Shipments that move LTL will typically travel through the hub-and-spoke network.
When booking a shipment in the Flock Platform, you will have the option to enter the receiver’s email address so they can track an inbound shipment. Flock Freight will send an email notification to the receiver as soon as the carrier picks up the shipment.
Inside the notification email, receivers can click the “View and Track Shipment” button to navigate to a receiver tracking page. There, the receiver will have limited, read-only access to the shipment details and tracking information. Receivers can continue to check this link throughout the shipment’s journey for delivery status updates.
To track your shipment, simply log into the Flock Platform and find the shipment you want to track in your Quote History. Click the “Tracking” tab just to the right of the “Order Details” tab. Follow your shipment from order confirmation all the way to delivery.