I paid my invoice. Why am I getting a past-due notice?
Great question — and we’ll get to the bottom of it for you. Please email firstname.lastname@example.org with the following information:
- Customer ID (found on the upper right hand section of any invoice or past due notice email)
- Payment method (check/credit card/ACH/wire)
- Date of payment submission
- Reference number
- Payment amount
- Remittance detail
We’ll investigate the issue and get back to you with more information.