Serving a small-medium clientele, Titan Supply is moving less-than-truckload (LTL) for most shipments. Today’s LTL industry is a blur of budget carriers, unforeseen accessorial fees, and undependable service. For Titan Supply, damage and loss were frequent pain points for their business driven by the LTL industry. Lost time filing damage claims, expensive restocking of damaged freight, and poor operating service at the dock were all challenges that put Titan Supply at odds with shipping LTL.
“I’ve gone cheap and it’s burnt me. Pop a lid off one paint bucket and it can damage an entire pallet.”
Imagine a product that is manufactured, transported thousands of miles through warehouses, across oceans—only to be damaged at the end of the line by moving through a messy facility. With the LTL norm of poor service and damage, Titan Supply Group was in desperate need of an alternative solution.