Titan Supply Group | Flock Freight

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Who is Titan Supply Group?

Titan Supply Group is an importer of high-quality laminate flooring, operating out of the Pacific Northwest. Titan Supply offers a variety of floor coverings that have the look and feel of wood and tile flooring, but offer the functionality and cost-effectiveness of laminate material. All of Titan Supply’s products are imported overseas, stored in warehouses, and sent to flooring retailers across the United States. Chances are—you’ve stepped foot on product imported by Titan Supply Group.

As an importer leveraging complicated intermodal transit to move their product and operate their business, time is of the essence. Warehouses operate on stringent schedules, customers have strict delivery requirements, and international freight requires detailed planning. The last leg of the journey, shipping from warehouse to client, must be executed flawlessly to operate effectively and maintain a positive reputation. This is where Flock Freight enters the field.

Serving a small-medium clientele, Titan Supply is moving less-than-truckload (LTL) for most shipments. Today’s LTL industry is a blur of budget carriers, unforeseen accessorial fees, and undependable service. For Titan Supply, damage and loss were frequent pain points for their business driven by the LTL industry. Lost time filing damage claims, expensive restocking of damaged freight, and poor operating service at the dock were all challenges that put Titan Supply at odds with shipping LTL.

“I’ve gone cheap and it’s burnt me. Pop a lid off one paint bucket and it can damage an entire pallet.”

Imagine a product that is manufactured, transported thousands of miles through warehouses, across oceans—only to be damaged at the end of the line by moving through a messy facility. With the LTL norm of poor service and damage, Titan Supply Group was in desperate need of an alternative solution.

The Flock Freight Difference

Titan Supply was referred to Flock Freight by a customer mentioning the impeccable service of hubless LTL shipping with FlockDirect. Hubless service means a shipment does not move through the hub-and-spoke network of warehouses and freight consolidators, and instead only loads once at its origin and unloads once at its destination. This is how full-truckload (TL) freight moves, but it required purchasing an entire truck to do so—until now.

“How do you want to represent your first load to a new customer? You don’t damage it.”

By choosing FlockDirect, the only hubless LTL service in the industry, Titan Supply can now ship LTL with confidence. Flock Freight is able to pool Titan Supply’s shipments with others going in the same direction on a full-size semi-truck. Freight moves faster, safer, and easier—and with a 97.5% on-time delivery rate and 99.9% damage-free service. With Flock Freight being the only 3PL that has the technology to enable hubless service for LTL freight, Titan Supply has found their partner. Since shipping FlockDirect, they have eliminated their damage claims for hundreds of shipments, streamlined their logistics operation, and improved their reputation with valued customers.

“We have eliminated our damage claims with FlockDirect. Wish we could’ve started sooner.”

In general, moving freight requires collaboration, coordination, and a lot of communication. Even though FlockDirect has saved time and improved the experience of LTL transit, Titan Supply Group’s success has been amplified by their positive relationship with a team of dedicated Account Managers at Flock Freight. With offices in San Diego, CA and Chicago, IL, Flock Freight is able to assist Titan Supply Group’s business across the country with ease. The online Flock Platform makes booking easy, where dedicated Account Managers and Support follow shipments through to a successful delivery. With stories like Titan Supply’s sprouting across the country, partnership with Flock Freight is a no-brainer.

– Quotes from Interview with Eric Wollasten, Titan Supply Group Traffic Manager