Serving a small-medium clientele, Titan Supply moves less-than-truckload (LTL) for most shipments. Because today’s LTL industry is a blur of budget carriers, unforeseen accessorial fees and undependable service, Titan Supply’s LTL business frequently experienced the all-too-common pain points of damage and loss. Lost time filing damage claims, expensive restocking of damaged freight, poor operating service at the dock — all of these challenges put Titan Supply at odds with shipping LTL.
“I’ve gone cheap and it’s burnt me. Pop a lid off one paint bucket and it can damage an entire pallet.”
Imagine the frustration of putting in the effort to manufacture a product on another continent and ship it thousands of miles away, only to learn that a messy facility damaged it at the end of the line. Haunted by the LTL norms of poor service and damage, Titan Supply desperately needed an alternative solution.