With traditional LTL and PTL providers, delivery dates and times have low adherence rates or are simply not provided at the time of scheduling shipments. This situation leaves H2rOse to deal with a lot of uncertainties and gray areas with their operations where transparency, time specifications, and guarantees for delivery could make or break a relationship with channel partners. Delays or missed shipments would lead to hefty fees that could take weeks to resolve with many hours of manpower tied up in calls and emails working toward a resolution.
“Other vendors don’t provide a platform that gives transparency.”
With so much tied to specified delivery dates and on-time delivery, H2rOse was constantly balancing premium delivery costs with required shipment time frames.